Frequently Asked Questions Straight Answers, No Sales Pitch

A factory. Our plant is in Baoan District, Shenzhen — 10,000 m², 200+ workers, 8 assembly lines and 5,000,000 pcs monthly capacity. You deal directly with our export team, not with a middleman adding a margin, and you are welcome to audit the lines, lab and warehouse before or during production.

500 pcs per model for OEM logo and packaging on stock colors. White-label orders start from 100 pcs, trial orders from 300 pcs, and Pantone-matched housing colors from 3,000 pcs. ODM private-mold projects are quoted by tooling scope.

Yes. The MOQ applies per model, but you can combine several models in one container or air shipment — we quote the mixed order as a single production run. Colors can be mixed freely inside the 500 pcs quantity of each model.

Absolutely. Order single units at sample price plus freight to check airflow, noise and finish. The sample fee is credited back on bulk orders above 1,000 pcs.

Yes — that is exactly what white label and OEM are for. From 100 pcs we apply your label to the product and ship in neutral gift boxes; from 500 pcs you get printed retail packaging, manuals and barcodes as well.

Housing colors and finishing, logo (silk print, laser engraving or UV print), retail box, manual, labels and barcodes, accessories and lanyards, battery capacity from 1,200 to 10,000 mAh, USB-C or DC charging, plug type and motor tuning.

Silk-screen printing, laser engraving, UV printing and heat transfer — chosen by surface, color and quantity. Send a vector file (AI, PDF or CDR) or a high-resolution PNG, plus the Pantone code if the color must match. We return a 3D mock-up showing logo position and size (front, back, blade, handle or base) for your written approval before tooling or printing.

Printed retail box, manual and insert card start at 1,000 pcs; from 500 pcs we can use a neutral box with a printed label or sticker instead. Artwork, dieline and barcodes are prepared by our in-house design team free of charge.

White label: stock model with your label, 100 pcs, fastest. OEM: our tested platform customized with your logo, colors and packaging, 500 pcs. ODM: a private mold developed around your design — exclusive to you, tooling 15-20 days.

You do. For ODM projects the tooling is paid by you, used only for your orders and remains your property. We sign an NDA before any technical discussion and never reuse your artwork or drawings for other clients.

Yes. Our 20-engineer team turns a sketch, a competitor sample or a spec sheet into a production-ready design: 3-5 working days for the 3D render and cost breakdown, 15-20 days for the mold, then pre-production samples for your approval.

Stock model with your logo: 5-7 days. Custom color or packaging: 7-10 days. Full ODM prototype after tooling: 10-15 days. Samples ship by express with photos and a short video before dispatch.

25-35 days after deposit and sample approval for OEM orders, 30-40 days in peak season (March to June). ODM projects reach mass production 30-45 days from deposit, tooling included.

One dedicated export engineer follows your order and sends photo or video checkpoints at material arrival, injection, assembly, aging test and packing — you never have to ask where the order stands.

For repeat clients we reserve peak-season capacity in advance. If your launch date is fixed, tell us the date at quotation stage and we will confirm whether air freight plus a priority production slot can hit it.

EXW, FOB Shenzhen / Yantian, CIF, DAP and DDP door-to-door. DDP is the most popular for Amazon sellers and small distributors — you get a landed cost per unit with duty and delivery already included.

Unit price by quantity tier, tooling or setup cost if any, packaging and printing cost, sample charge, lead time, payment terms and freight options (EXW, FOB, CIF, DAP or DDP) side by side. Quotations are valid for 30 days and state exactly what is and is not included — no surprise line items at deposit stage.

30% deposit and 70% before shipment by T/T for production orders. L/C at sight for large programs, and Alibaba Trade Assurance, PayPal or credit card for samples and trial orders.

Sea freight 25-35 days door to door, air freight 7-12 days, express 3-7 days. We compare options with freight forwarders and quote them side by side so you can choose on cost or speed.

Yes — EXW and FOB quotes are standard for buyers with their own forwarder or shipping account. We deliver to your warehouse or port, prepare the packing list, commercial invoice, COO and battery documents, and coordinate with your agent's booking and cut-off dates.

Yes. We apply FNSKU labels, print carton marks to Amazon's spec, palletize when required and book the appointment with your forwarder or ours. Thousands of our cartons go straight into FBA warehouses every season.

CE, FCC, RoHS, UKCA, PSE, KC and CB, plus ISO 9001 for the factory, BSCI social audit and UN38.3 for battery transport. Test reports, declarations and MSDS are shared under NDA before you order.

EU, UK, US, AU and JP plugs, 100-240V adapters, USB-C and DC input, and battery packs from 1,200 to 10,000 mAh. The plug, rating label and manual are specified per destination market together with the matching certificate, so the unit you receive is already compliant where you sell it.

Six QC gates from incoming components to final packing, with a 100% aging test on every unit before it is boxed. Airflow, noise, runtime and charge current are measured per batch and recorded against the approved spec.

Of course. SGS, BV, TÜV or your own QA team are welcome during production and before loading; we coordinate the visit and provide the samples, space and documents they need.

18 months on motor and battery. Defective units are replaced free of charge against photo or video proof, and every bulk order ships with a spare-parts kit of up to 1% of order value.

Send photos or a short video with the carton and batch number — we confirm the cause and either ship replacements with your next order or issue a credit note. Our field defect rate stays below 0.5%.

Yes. Repeat orders of an existing SKU start from 200 pcs and keep the original tooling, packaging artwork and color spec, so a reorder needs no new setup.

Yes, for committed volume. Territory or channel exclusivity is granted against an agreed annual quantity, with the terms written into the supply agreement. Private-mold ODM products are exclusive to you by default — we never sell your mold or design to another buyer.

Welcome. Our factory is in Baoan District, Shenzhen — 30 minutes from the airport. We can also arrange a live video tour of the production lines, lab and warehouse if travel is not possible.

Send the model or your idea, target quantity and destination market to sales@fanfanoem.com or WhatsApp. You get a formal quotation with MOQ, lead time and freight options within 12 working hours.